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Nashville Airport User Friendliness = GRADE F December 28, 2005

Posted by Pontiff in nashville, Uncategorized.

My wife and I deplaned from Phoenix yesterday at the very last gate on the C Terminal of Nashville International. We had our three small children in tow. Issabella had been sick with a nasty stomach/strep whatever and was feeling weak. I was feeling weak. It was 11 PM and Mackenzie was screaming and looking like she wanted to punch someone.

I went ahead to find a rack of rolling carts so we could load kids, boxes and other stuff for the 2 mile journey to baggage claim. I looked and looked and looked. Not rolling carts. Nothing. So who is in charge of that stuff at the Nashville Airport? I wonder what the excuse for this would be. There are completely empty gates — i.e. not used for anything so space isn’t the problem.

Basically the problem is that the folks at the Nashville Airport are not good at nor do they much care about user friendliness. Its that simple. I can’t help but wonder if the general suckiness of the airport management (note this has nothing to do with airlines or their employees) has something to do with the lack of airlines flocking to use the terminal. All the unused equipment and space seems like a waste but when you have a bunch of clowns who don’t realize that a rack of rolling carts placed withing 200 yards of a gate is useful who knows how screwed up the rest might be.



1. Marc - December 29, 2005

It could have been worse. You could have been flying into Memphis.

2. The Pontiff » Street crossings and user interfaces in Nashville - January 31, 2006

[…] That’s when I saw the sign – “Crossing on South side of street ONLY”. Here is the essential difference between left and right .. handedness. The street crossing is designed no doubt by the same fellow who oversees usability at the Nashville International Airport — a Malthusian right handed chauvinist. Nashville isn’t New York where I could always tell North and South because I knew which streets ran East to West and could work out the South part by standing with my right hand pointing west and left hand east. This left my butt pointing south btw. […]

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