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Simple question for Bellsouth. Waiting for a replay. December 9, 2005

Posted by Pontiff in Bellsouth, Companies headed south, Pontification.
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NOTE: This is from my other blog but it makes more sense here.

It’s simple enough really. Why can’t they supply DSL to customers in the middle of their service areas? What is the technical problem that cable doesn’t seem to have? Why do they feel they have any chance in hell of surviving the next 5 years if they can’t overcome these problems right now?

So I asked them the question below on the website where it has a nice little questionnaire for “investor relations.”

Okay so it’s somewhat deceptive that I checked “prospective investor” on the form. I wasn’t given another option however. It would have been a lie to say presently an investor and the other options didn’t apply either so this was the closest. We’ll see what they have to say.

Yes, I am trying to analyze your company and its future prospects relative to cable providers who offer similar services. I live in your service area — right in the middle of Nashville by the way — and want to subscribe to your broadband service. Many of my neighbors can get DSL but for some reason I cannot. I’m wondering if this is a system wide problem or if we are an isolated instance where you cannot provide DSL. My phone number in case you can figure this out is 615-xxx-xxxx. I rarely use it — mainly I use cell and VOIP — so you can contact me at the number provided above.

While I fully expect to get no answer I wouldn’t be surprised by any of the following.

1. Total Jive
2. Partial Jive
3. Incomprehensible Jumble and Jive
4. Ingenuous double talk on the part of a low level manager who has no idea what he or she is talking about.
5. A form letter that is generated by a web script.

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