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Nashville Airport User Friendliness = GRADE F December 28, 2005

Posted by Pontiff in nashville, Uncategorized.
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My wife and I deplaned from Phoenix yesterday at the very last gate on the C Terminal of Nashville International. We had our three small children in tow. Issabella had been sick with a nasty stomach/strep whatever and was feeling weak. I was feeling weak. It was 11 PM and Mackenzie was screaming and looking like she wanted to punch someone.

I went ahead to find a rack of rolling carts so we could load kids, boxes and other stuff for the 2 mile journey to baggage claim. I looked and looked and looked. Not rolling carts. Nothing. So who is in charge of that stuff at the Nashville Airport? I wonder what the excuse for this would be. There are completely empty gates — i.e. not used for anything so space isn’t the problem.

Basically the problem is that the folks at the Nashville Airport are not good at nor do they much care about user friendliness. Its that simple. I can’t help but wonder if the general suckiness of the airport management (note this has nothing to do with airlines or their employees) has something to do with the lack of airlines flocking to use the terminal. All the unused equipment and space seems like a waste but when you have a bunch of clowns who don’t realize that a rack of rolling carts placed withing 200 yards of a gate is useful who knows how screwed up the rest might be.

Got a call from Bellsouth December 21, 2005

Posted by Pontiff in Bellsouth, Companies headed south.
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NOTE: More on Bellsouth can be found  here.

It was from the Office of the President no less. Who said no one but bloggers reads blogs? Maybe it was from the investor relations question I asked but I don’t know how a question about their lack of technical competence would end up at the Office of The President of Bellsouth.net (the internet division of Bellsouth I think).

We’re not talking about the customer relations part of Bellsouth for they don’t have that. I’m sure they have a dept. Probably it’s a door with a sign appearing to lead somewhere but in reality there isn’t anyone there who considers it their job to think about such stuff.

In a nutshell that is what the office of the president tried to do with me. Show me a door with a sign to prove they care.

(more…)

24 hours and no answer. Investor relations Bellsouth style. December 9, 2005

Posted by Pontiff in Bellsouth, Companies headed south, Uncategorized.
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NOTE: This is a continuation from the other blog here. 

Bellsouth has disdain from it investors or potential investors. Either that or they are incompetent in extremis when it comes to basic courtesy. No answer yet and its been 24 hours. When was the last time you waited 24 hours to call someone who wanted to give you money?

Simple question for Bellsouth. Waiting for a replay. December 9, 2005

Posted by Pontiff in Bellsouth, Companies headed south, Pontification.
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NOTE: This is from my other blog but it makes more sense here.

It’s simple enough really. Why can’t they supply DSL to customers in the middle of their service areas? What is the technical problem that cable doesn’t seem to have? Why do they feel they have any chance in hell of surviving the next 5 years if they can’t overcome these problems right now?

So I asked them the question below on the website where it has a nice little questionnaire for “investor relations.”

Okay so it’s somewhat deceptive that I checked “prospective investor” on the form. I wasn’t given another option however. It would have been a lie to say presently an investor and the other options didn’t apply either so this was the closest. We’ll see what they have to say.

Yes, I am trying to analyze your company and its future prospects relative to cable providers who offer similar services. I live in your service area — right in the middle of Nashville by the way — and want to subscribe to your broadband service. Many of my neighbors can get DSL but for some reason I cannot. I’m wondering if this is a system wide problem or if we are an isolated instance where you cannot provide DSL. My phone number in case you can figure this out is 615-xxx-xxxx. I rarely use it — mainly I use cell and VOIP — so you can contact me at the number provided above.

While I fully expect to get no answer I wouldn’t be surprised by any of the following.

1. Total Jive
2. Partial Jive
3. Incomprehensible Jumble and Jive
4. Ingenuous double talk on the part of a low level manager who has no idea what he or she is talking about.
5. A form letter that is generated by a web script.

Tipit is comming here in 5 days. December 8, 2005

Posted by Pontiff in Tipit.
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Check back tomorrow for more.redtipits.png

Flame On December 8, 2005

Posted by Pontiff in Uncategorized.
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Pontiff signing on.